Returns

Your satisfaction is our reward.  We accept returns and issue refunds for certain products that are returned to us in an unused and re-saleable condition within 14 days of receipt. Note some products are not eligible for return.  Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way.) Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable. You can find out if a product is eligible for return by reviewing the product description, your order confirmation email or the order details page in the “Orders” section of your online Six10modern account. Products marked “final sale” or “Non-returnable/ non-refundable” are not eligible for return.

To initiate a return contact our Customer Service Team at customerservice@Six10modern.com or 713-597-3544 to initiate a return merchandise authorization (RMA). Once your return request has been authorized you will be sent shipping labels by email. Simply print, attach to the box and drop off at your local UPS store. If you prefer to use your own shipping account please provide us with the tracking number. However, you will still need to obtain a return merchandise authorization prior to shipping. Any items received without a RMA may void eligibility of refund. Note: return authorizations expire 10 days after they are issued so please initiate shipment within this timeframe.

In the event that we issue a refund, we will credit the payment method you used to purchase the product, but note that we will not refund the original shipping fees. We may also charge return shipping and restocking fees.

Cancellations

Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at customerservice@six10modern.com or 713-597-3544 and we will attempt to stop or modify the order. Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

Refunds

Original Form of Payment

Eligible returns and cancellations will be applied via the original form of payment. Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See the Return shipping and restocking fees section for additional information.

Return shipping and restocking fees

Return shipping and restocking fees may apply. Original shipping costs are not refundable.

Damages

Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.

Six10 Modern and its suppliers are not liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Six10 Modern, damages resulting from use of or reliance on the information present, even if Six10 Modern or its suppliers have been advised of the possibility of such damages.

Warranties

Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.